Mactan-Cebu International Airport (MCIA),the country’s first resort airport,is on heightened alert from 25 October 2019, Fridayuntil 04 November 2019, Mondayfor the government’sOplanBiyahengAyos:Undas2019 inanticipation of the influx of passengers for AllSouls’ and All Saints’days.
Spearheaded by theMactan–Cebu International Airport Authority (MCIAA),OplanBiyahengAyosimplements and underlinesadditionalsecurity and safety measures appropriateforthe increased activities and operations in thefacility.
“All security and safety units are placed on alert status for sufficientround-the-clockpersonnel toprevent untoward incidents andguarantee immediate responsesduring the holiday period,”said MCIAA General Manager and CEO Atty. SteveYuhico-Dicdican.
GMR MEGAWIDE Cebu Airport Corporation (GMCAC), the private operator managing the terminal buildings and ramp area of MCIA,isalignedwith the MCIAA in the implementation ofOplanBiyahengAyos.
“Asmore passengers travelwith their familiesto observe thisannual tradition, weneed toensurethat theairport operates at the highest level so everyoneis afforded convenienceand safety as they travel to their destinations,”said GMCAC Chief Executive Advisor Andrew Harrison.
The following measureshave beenput in placeatMCIA starting October 25 underOplanBiyahengAyos:
•Dedicated helpdesks at the arrivalsarea of Terminals1 and 2 to provide immediate assistance to passengers. Airport security personnel, airport medical staff, MCIAA representatives, and GMCAC customer service representatives will jointly man the help desks. 24-hour postings of PNP officers and additional K-9 units are an added layer of security measure in addition to the presence of CCTV cameras installed all over the facility.
•MCIAA will provide information banners/streamers in prominent areas of the terminals. Moreover, GMCAC operationspersonnelwill remind passengers not to leave theirbelongings unattended and followsecurity processes through regular paged announcements.
•Stranded passengers may be allowed to stay overnight inside the departure area up to the check-in counters to minimize passenger inconvenience. GMCAC security personnel and MCIAA airport police officers will regularly monitor the area for passengers’ safety and security.
•To protect the riding public from unscrupulous taxi drivers, GMCAC will continue with the standard procedure of distributing taxi complaint slips. Before boarding the taxi, passengers are encouraged to ask for the complaint slip from the attendant.In the event of shortage of public transportation, MCIAA will field its buses and coasters to serve the riding public.
•To ensure utmost passenger comfort and convenience, GMCAC will heighten monitoring of passenger amenities such as water fountains, clean and accessible restrooms, air-conditioning units, and even the free Wi-Fi. GMCAC is also making sure there areamplecommercial and food options available for passengers.
For passenger inquiries and concerns, passengers may call the MCIA hotline at (032) 494-9000. Feedback and suggestions can also be sent via e-mail firstname.lastname@example.org.